A step-by-step triage guide from Acro Refrigeration
1. Why the First 30 Minutes Matter
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Perishable goods can spoil in < 1 hour once temps exceed 5 °C.
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Server-room electronics fail at 35 °C.
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Rising humidity = mould risk and OH&S complaints.
Act fast and you can avoid thousands in product loss and emergency call-out fees.
2. 10-Point Emergency Action Plan
| Minute | Task | Why |
|---|---|---|
| 0–5 | Check the obvious: thermostat set-point, power breakers, and isolation switch. | 15 % of service calls are simple resets. |
| 5–10 | Secure stock & staff: move perishables to backup coolroom; open windows for ventilation. | Reduces liability and downtime. |
| 10–15 | Record the fault code on the controller or BMS screen; take a photo. | Speeds up technician diagnostics. |
| 15–20 | Inspect outdoor unit: listen for tripped compressor, check for ice on lines. | Helps identify compressor vs airflow faults. |
| 20–25 | Shut down the unit if you smell burning or see tripped breakers. | Prevents further damage. |
| 25–30 | Call a licensed 24/7 HVAC contractor and email fault photos. | Ensures the right parts arrive first visit. |
3. When to Call a 24/7 HVAC Technician
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Breaker trips repeatedly after reset
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Room temp > 30 °C in a food or server area
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Smoke, burning smell, or loud grinding noise
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Ice on suction line or evaporator coil
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Fault code F7, E4, CH34, or “HP/LP trip”
Acro Refrigeration’s guarantee: technician onsite within 2 hours across Brisbane, Logan and the Gold Coast—24/7/365.
4. How to Prevent Future Breakdowns
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Quarterly maintenance—replace filters, tighten terminals, log refrigerant pressures.
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Remote monitoring sensors—text alerts at 28 °C.
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Annual thermographic scan—identifies hot spots in switchboards.
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Capex review—replace R-22 units before summer load hits.
Commercial AC maintenance checklist →
5. Frequently Asked Questions
Can I claim insurance for spoilage?
Most business-interruption policies cover HVAC failure. Keep temperature logs and our service report for your insurer.
What brands do you repair?
Daikin, Mitsubishi Heavy, Temperzone, Actron, Fujitsu, and all major RTU and split-system manufacturers.
Do you guarantee your work?
Yes, we give a 5-year guarantee on workmanship. Parts according to manufacturer’s warranty.
6. Need Help Now? Call 1300 ACRO HVAC
Acro Refrigeration has fully stocked vans and ARCtick-licensed techs on call—serving Brisbane, Logan, and the Gold Coast.
Book online 24/7: Emergency HVAC Request Form
📞 Get a Commercial HVAC Quote in Brisbane or Gold Coast
Whether you’re upgrading your system, expanding a facility, or experiencing issues with your current unit, ACRO Refrigeration is ready to help.
Contact us to arrange a site visit or request a tailored commercial quote:
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Areas We Service — Commercial Air-Conditioning & Refrigeration
Gold Coast
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Southport CBD & Chinatown Precinct
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Surfers Paradise & Chevron Island
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Broadbeach (Convention Centre & restaurant strip)
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Robina & Varsity Lakes Business Parks
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Burleigh Heads & Burleigh West Industrial Estate
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Molendinar / Ashmore Industrial Area
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Nerang & Carrara Trade Precincts
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Arundel & Parkwood light-industrial zones
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Helensvale Town Centre & Westfield
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Coomera Marine & Theme-Park Corridor
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Yatala / Ormeau / Stapylton Enterprise Area
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Currumbin Waters & Southern Gold Coast Airport Precinct
Brisbane
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Brisbane CBD & Queen St Mall
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Fortitude Valley, Newstead & Teneriffe riverside precincts
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South Brisbane, West End & Woolloongabba stadium corridor
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Milton, Toowong & Indooroopilly commercial hubs
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Bowen Hills, Albion & Breakfast Creek Road showrooms
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Eagle Farm, Hamilton & Pinkenba TradeCoast logistics zone
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Northgate, Virginia, Banyo & Geebung industrial estates
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Chermside & Aspley retail/commercial centres
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Rocklea, Acacia Ridge & Cooper Plains freight precincts
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Salisbury & Mount Gravatt enterprise corridors
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Eight Mile Plains & Brisbane Technology Park
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Murarrie, Cannon Hill & Port of Brisbane corridor
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Wynnum–Manly & Gateway East Trade Precinct
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Capalaba & Redlands light-industrial area
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Brendale & Strathpine business parks
Logan & Southern Corridor
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Springwood & Slacks Creek motor-retail strip
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Underwood & Kingston industrial estates
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Meadowbrook Health & Education Precinct
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Logan Central & Woodridge retail hubs
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Loganholme, Tanah Merah & Shailer Park commercial zone
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Berrinba Logistics Estate & Crestmead Industrial Park
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Beenleigh & Yatala South enterprise area
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Park Ridge, Browns Plains & Hillcrest trade centres
- Yarrabilba town centre
Need service outside these suburbs?
Call 1300 227 600— our technicians travel wherever Queensland businesses need reliable air-conditioning and refrigeration support.