What to Do in a Commercial Refrigeration Emergency
When your commercial fridge, freezer, or cold room fails, it’s not just an inconvenience — it’s a serious business risk. Spoiled stock, safety breaches, and lost revenue can all happen in a matter of hours.
At ACRO Refrigeration, we respond to urgent breakdowns 24/7 across Brisbane, Logan, Gold Coast and the Sunshine Coast. Here’s a step-by-step guide on what to do in a commercial refrigeration emergency — and how to protect your business while waiting for help.
1. Act Quickly — Call a Commercial Refrigeration Technician Immediately
Time is critical. As soon as you notice your system isn’t cooling, contact a licensed commercial refrigeration expert. ACRO’s emergency team is available around the clock.
📞 Call 1300 227 600 now for immediate assistance
2. Avoid Opening Doors or Lids
Minimise heat transfer by keeping fridge or freezer doors shut. This helps retain cold air and slows down temperature rise, buying more time before stock becomes unsalvageable.
3. Move Perishables If Safe
If you have access to a backup unit or cold storage facility, consider transferring critical perishables — but only if it’s safe to do so and you won’t lose more cold air in the process.
4. Check Power Supply and Temperature Display
Sometimes the issue is a simple trip switch or power fault. Check:
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Is the unit receiving power?
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Are there any warning lights or error codes?
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Has the ambient temperature changed (e.g., due to a heatwave or open doors)?
Note this info — it can help your technician diagnose the issue faster.
5. Record the Incident
For insurance or compliance reasons, document:
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Time the issue was noticed
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Any actions taken
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Stock affected (especially if disposal may be needed)
Common Commercial Refrigeration Emergencies
We commonly attend to:
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Cold room breakdowns
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Compressor or fan failures
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Refrigerant leaks
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Thermostat or sensor faults
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Power loss or tripped circuits
Whatever the issue, our technicians are equipped to repair all major brands and systems on-site or provide fast temporary solutions.
Why Choose ACRO for Emergency Refrigeration Repairs?
✔ 24/7 Emergency Response – Brisbane & Gold Coast
✔ Experienced, Licensed Technicians
✔ Specialists in Cold Rooms, Freezers & Commercial Fridges
✔ Rapid On-Site Diagnosis & Repairs
✔ 5-Year Workmanship Guarantee
Don’t Wait — Get Help Now
If your refrigeration system fails, every minute counts. Trust the commercial refrigeration experts at ACRO to restore your system quickly and professionally.
📞 Call 1300 227 600
📍 Servicing Brisbane & Gold Coast
📧 workshop@acrorefrigeration.com.au
Frequently Asked Questions – Commercial Refrigeration Emergencies
Q: What counts as a commercial refrigeration emergency?
A: Any situation where your fridge, freezer, or cold room is not maintaining temperature, emitting unusual noises, leaking refrigerant, or has completely shut down — especially if perishable goods are at risk — is an emergency.
Q: How quickly can ACRO attend to an emergency?
A: We offer 24/7 emergency service. In most cases, we dispatch a technician within hours to sites across Brisbane and the Gold Coast.
Q: Can you repair all types of commercial refrigeration units?
A: Yes — we work on cold rooms, upright fridges, freezer rooms, under-bench chillers, display cabinets, and more. We’re experienced with all major commercial brands.
Q: What happens if you can’t fix the unit immediately?
A: We’ll stabilise the situation (e.g., isolate the fault, supply a temporary solution) and prioritise fast parts procurement. Our goal is to minimise downtime and protect your stock.
Q: Do you offer service contracts to prevent future breakdowns?
A: Absolutely. Our preventative maintenance plans help detect issues early and reduce the risk of costly failures — especially in busy commercial environments.
Q: Are your emergency services available after hours or on weekends?
A: Yes — we operate 365 days a year, 24/7, including public holidays.
Areas We Cover – 24/7 Commercial Refrigeration Emergency Response
ACRO Refrigeration provides emergency commercial refrigeration repairs across:
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Brisbane Metro – CBD, Northside, Southside, East & West suburbs
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Gold Coast – All areas from Coolangatta to Yatala, including coastal and hinterland zones
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Sunshine Coast – From Caloundra to Noosa and surrounding business precincts
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Logan & Beenleigh Corridor
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Ipswich & Western Suburbs
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Redlands & Bayside
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Greater Brisbane Industrial Zones
Our local teams are strategically positioned to ensure fast response times, day or night.
Not sure if we cover your location?
📞 Call 1300 227 600 — we’re happy to confirm and dispatch a technician fast.