Emergency Commercial Fridge Repairs Brisbane | 24/7 Service

Emergency Commercial Fridge Repairs Brisbane | 24/7 Service

Fridge down at 6PM on a Saturday night? Don’t panic — call ACRO Refrigeration. We provide 24/7 emergency commercial fridge repairs in Brisbane, Gold Coast, and Sunshine Coast with fast dispatch and expert technicians who understand how critical every minute is when perishable stock and business continuity are on the line.


Why Every Minute Counts

A single fridge breakdown can cost thousands in spoiled stock, lost sales, and food safety breaches — especially in hospitality and retail environments. Whether you’re a:

  • Restaurant or bar with cold prep or beverage display units,

  • Butcher or deli managing fresh meats,

  • Medical clinic relying on temperature-controlled pharmaceuticals, or

  • Supermarket with chilled product aisles,

…a fast, professional repair isn’t optional — it’s essential.

A service technician rushing to a break down
We’re open 24/7!

The Cost of a Refrigeration Breakdown

A refrigeration breakdown isn’t just an inconvenience—it’s a financial and operational nightmare. Here’s why:

  • Stock Losses: A restaurant’s fridge failure can spoil $5,000–$50,000 in perishable goods, while a pharmacy risks losing critical vaccines worth thousands.

  • Downtime: Every hour your cool room is down means lost sales, especially for high-traffic venues like Brisbane’s South Bank eateries or Gold Coast supermarkets.

  • Compliance Risks: Food safety regulations (e.g., Food Standards Australia New Zealand) require fridges to stay below 5°C. Non-compliance can lead to fines or closures. Pharmacies face TGA penalties if vaccine fridges deviate from 2–8°C (learn more about our vaccine fridge certification).

  • Reputation Damage: Customers expect fresh food and safe services. A breakdown can erode trust, especially in competitive markets like Brisbane’s CBD.


🚨 Why Choose ACRO for Emergency Repairs?

Rapid Response

With local Brisbane-based technicians and fleet tracking systems in place, we guarantee fast dispatch. In most cases, we’re on-site in under 2 hours within Brisbane CBD.

Fast, Friendly, Expert Service

All Brands, All Problems

We service and repair all major commercial refrigeration brands, including:

  • Skope

  • Bromic

  • Daikin

  • Williams

  • Liebherr
    …and more.

Whether it’s a compressor failure, refrigerant leak, thermostat fault, or ice build-up issue, we’ve seen it — and we’ve fixed it.

ARC-Licensed Technicians

You’ll never get a cowboy operator. Our team of technicians is ARCtick licensed, fully insured, and trained to national standards. That means quality repairs, compliant practices, and peace of mind for your business.

✅ 5-Year Workmanship Guarantee

We stand by every repair. That’s why all work is covered by our 5-year workmanship warranty — if it’s not fixed properly the first time, we’ll come back and make it right at no charge.

Transparent, Upfront Pricing

No inflated after-hours fees. No guesswork. We provide clear quotes before work begins, and we’ll always explain the issue and your options.


What to Do When Your Commercial Fridge Breaks Down

  1. Keep Doors Closed – Prevent cold air from escaping and reduce spoilage risk.

  2. Call ACRO Immediately – Dial 1300 227 600 and request an emergency call-out.

  3. Move Critical Stock if Necessary – If it’s safe to do so, relocate perishables to a backup unit.

  4. Document the Issue – Take photos of temperatures or leaks for warranty or compliance purposes.

  5. Let Our Techs Handle the Rest – We’ll diagnose, repair, and get you back in business fast.

Worn out cake display evaporator fan
Worn out evaporator fan
New evaporator fan installed in cake display unit
New fan installed by ACRO

🧰 Common Emergency Fridge Issues We Repair

  • Refrigerant leaks

  • Compressor failures

  • Ice build-up or blocked evaporators

  • Electrical faults

  • Thermostat or control panel issues

  • Condenser fan or coil issues

  • Drain blockages

  • Warm cabinet temperatures

Fridge at 24 degrees
Temperature issues are a common fault

Serving Brisbane and the Gold Coast Since 1972

We’ve been supporting Queensland businesses for over 50 years — and we understand the pressure of running a business when your refrigeration fails. With our round-the-clock service, deep technical expertise, and transparent communication, it’s no wonder ACRO is the trusted name in commercial refrigeration repair.


📞 Need Emergency Commercial Fridge Repairs in Brisbane?

Whether it’s late at night, a public holiday, or a busy weekend service — we’re ready. ACRO Refrigeration is your trusted partner for emergency fridge repairs across Brisbane, Gold Coast, and Sunshine Coast.

👉 Call Now: 1300 227 600
📧 Email: workshop@acrorefrigeration.com.au
🌐 Book online at www.acrorefrigeration.com.au

Don’t risk your stock, reputation, or business. ACRO keeps you cool — 24/7.

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Follow us on Facebook, or LinkedIn for the latest updates on commercial refrigeration tips and industry news.

Refrigeration Compliance: ACRO – Your Low-Risk HVAC/R Partner for Regulated Industries

Stay Compliant. Stay Operational. Stay Profitable

In industries where refrigeration and air-conditioning is mission-critical, downtime isn’t just inconvenient—it’s a liability. At ACRO Refrigeration, we are your low risk HVAC/R partner for regulated industries.  We provide commercial HVAC/R services purpose-built for Queensland businesses in Brisbane, Gold Coast and Sunshine Coast where compliance, continuity, and cost control matter most.

We thrive on challenges
Our in-house team are up for any challenge!

💼 Who We Serve

🏥 Healthcare & Pharmaceuticals

  • TGA-compliant systems

  • Hospitals, medical centres, pharmacies, labs

  • Cold-chain management & data logging

  • 24/7 breakdown support

  • Vaccine Fridge Certification

🥩 Food Manufacturing & Processing

  • HACCP-aligned preventive maintenance

  • Export & council audit-ready documentation

  • Stock-loss prevention systems

🌾 Supermarkets & Convenience Stores

  • Multi-site servicing

  • Priority breakdown response

  • Asset lifecycle tracking

🍻 Hospitality & Licensed Venues

  • Cold-room, bar & kitchen refrigeration

  • After-hours service

  • Full compliance support

👶 Child-Care Centres

  • Temperature-controlled meal prep & storage

  • Quiet, low-vibration units for nap areas

  • Fast response to minimise service disruption

👵 Aged-Care & Retirement Facilities

  • Medication-grade refrigeration & monitoring

  • Dining-hall & kitchen HVAC/refrigeration packages

  • Preventive plans aligned with Aged-Care Quality Standards


⚡ Why ACRO?

✅ Reduce Risk

  • Avoid costly breakdowns, compliance breaches, and audit failures

🔄 Prevent Failures

  • Scheduled PMAs with full reporting and condition tracking

📊 Improve Control

  • Real-time monitoring, smart alerts & energy optimisation

🚑 Get Back Up Faster

  • 24/7 emergency response and dedicated local technicians

🌍 Built for Queensland

  • Coastal & inland system resilience
  • Deep experience in SE QLD regulatory frameworks


🔹 What Our Clients Get

  • Customised Preventative Maintenance Agreements (PMAs)
  • Digital service logs & temperature records
  • Priority access to emergency repairs
  • Compliance-ready documentation
  • Experienced technicians, no subcontracting

👥 Trusted by Clients Across SE QLD

“ACRO helps us sleep at night. We used to worry about inspections and spoilage—now we just focus on running our venues.” — Multi-site Hospitality Operator, Brisbane

“Their techs know what compliance means. We pass audits with confidence.” — Pharmaceutical Storage Facility, Gold Coast


✉️ Ready to Reduce Your Refrigeration Risk?

Call 1300 227 600
Email workshop@acrorefrigeration.com.au
Visit www.acrorefrigeration.com.au

ACRO Refrigeration — A Division of HVACR Group | Serving SE QLD for 50+ Years

🔄 Stay Connected

Follow us on Facebook, or LinkedIn for the latest updates on commercial refrigeration tips and industry news.

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Areas We Service — Commercial Air-Conditioning & Refrigeration

Gold Coast

  • Southport CBD & Chinatown Precinct

  • Surfers Paradise & Chevron Island

  • Broadbeach (Convention Centre & restaurant strip)

  • Robina & Varsity Lakes Business Parks

  • Burleigh Heads & Burleigh West Industrial Estate

  • Molendinar / Ashmore Industrial Area

  • Nerang & Carrara Trade Precincts

  • Arundel & Parkwood light-industrial zones

  • Helensvale Town Centre & Westfield

  • Coomera Marine & Theme-Park Corridor

  • Yatala / Ormeau / Stapylton Enterprise Area

  • Currumbin Waters & Southern Gold Coast Airport Precinct

Brisbane

  • Brisbane CBD & Queen St Mall

  • Fortitude Valley, Newstead & Teneriffe riverside precincts

  • South Brisbane, West End & Woolloongabba stadium corridor

  • Milton, Toowong & Indooroopilly commercial hubs

  • Bowen Hills, Albion & Breakfast Creek Road showrooms

  • Eagle Farm, Hamilton & Pinkenba TradeCoast logistics zone

  • Northgate, Virginia, Banyo & Geebung industrial estates

  • Chermside & Aspley retail/commercial centres

  • Rocklea, Acacia Ridge & Cooper Plains freight precincts

  • Salisbury & Mount Gravatt enterprise corridors

  • Eight Mile Plains & Brisbane Technology Park

  • Murarrie, Cannon Hill & Port of Brisbane corridor

  • Wynnum–Manly & Gateway East Trade Precinct

  • Capalaba & Redlands light-industrial area

  • Brendale & Strathpine business parks

Logan & Southern Corridor

  • Springwood & Slacks Creek motor-retail strip

  • Underwood & Kingston industrial estates

  • Meadowbrook Health & Education Precinct

  • Logan Central & Woodridge retail hubs

  • Loganholme, Tanah Merah & Shailer Park commercial zone

  • Berrinba Logistics Estate & Crestmead Industrial Park

  • Beenleigh & Yatala South enterprise area

  • Park Ridge, Browns Plains & Hillcrest trade centres

  • Yarrabilba town centre

Sunshine Coast

  • Maroochydore CBD & Ocean Street dining precinct

  • Sunshine Coast Airport & Marcoola Industrial Estate

  • Kawana Business Village & Innovation Parkway

  • Birtinya Health Precinct (SC University Hospital & allied medical hubs)

  • Caloundra CBD, Caloundra West & Bells Creek Industrial Estate

  • Coolum Industrial Park & Yandina Enterprise Area

  • Nambour town centre & industrial precinct

  • Noosaville & Noosa Civic Business Park

  • Beerwah, Landsborough & Glasshouse light-industrial zones

The Perfect Ice Making Machine for Your Business

🧊 7 Tips for Choosing the Perfect Ice Making Machine for Your Business

Choosing the right ice making machine for your Brisbane, Gold Coast or Sunshine Coast business can feel like a daunting task. You’re investing in a crucial piece of equipment that directly affects your customer service, operational efficiency, and bottom line. Whether you’re a restaurant owner, hotel manager, or run a convenience store, making the perfect choice is essential.

Let’s dive into 7 smart tips to help you make the right decision!


1️⃣ Understand Your Ice Needs

🔍 Assess your peak ice demand.
Are you running a high-end cocktail bar that needs crystal-clear cubes, or a fast-food outlet that goes through mountains of nugget ice?

📊 Pro tip: Estimate your daily ice usage, especially during peak hours, and choose a machine that exceeds that demand.


2️⃣ Determine the Type of Ice

❄️ Ice isn’t just ice!

  • 🧊 Cubed Ice – Best for drinks (slow melting)
  • 💠 Nugget Ice – Soft and chewable (great for healthcare/QSRs)
  • 🌀 Flake Ice – Ideal for food displays

Choose the ice type that enhances your customer experience.


3️⃣ Consider Machine Size & Placement

📏 Measure your space.
Ice machines require ventilation and easy access. Keep them close to where staff serve or prepare to avoid wasted time.

🛠️ Don’t forget: Accessibility for maintenance is also key!


4️⃣ Focus on Energy Efficiency

⚡ Go green and save money.
Look for ENERGY STAR® certified machines that use less power and water, lowering your operational costs and environmental footprint.

🌿 Customers appreciate eco-conscious choices too!


5️⃣ Plan for Maintenance & Repairs

🧽 Keep it clean, keep it cold.
Choose a model that offers self-cleaning features to reduce manual upkeep.

🛠️ And when issues arise?
Call ACRO Commercial Refrigeration Repairs – your go-to team for fast, reliable ice machine repairs and servicing.


6️⃣ Set a Realistic Budget

💸 Factor in more than the sticker price.

  • Installation
  • Routine maintenance
  • Emergency repairs

📉 Leasing can be a great option if you’re starting out – lower upfront costs, and often includes servicing.


7️⃣ Choose Trusted Brands

🌟 Reputation matters.
Do your research. Read reviews. Ask peers in your industry.

🗣️ A reliable brand equals better performance and long-term peace of mind.


✅ Final Thoughts

Choosing the perfect ice machine isn’t just about cooling drinks – it’s about improving efficiency, ensuring reliability, and delivering a better customer experience.


👉 Need Help Making the Right Choice?

Contact ACRO Commercial Refrigeration today for expert advice on choosing, installing, or servicing your next ice machine.

📞 Call us on 1300 227 600 
📧 Email us
🔧 Book a consultation

Your business deserves the best — and that starts with the right equipment. Let’s make it happen!

🔄 Stay Connected

Follow us on Facebook, or LinkedIn for the latest updates on commercial refrigeration tips and industry news.

📰 Enjoyed this article?

Browse more helpful insights and case studies on our Refrigeration Blog

Stock on Ice: Refrigeration Checklist for Retail Spaces

Here is a refrigeration checklist for retail spaces.  In retail, refrigeration isn’t just about keeping food cold—it’s about protecting your bottom line. From Gold Coast supermarkets to Brisbane convenience stores, Queensland’s heat and humidity can spoil thousands in stock overnight. Worse yet, it can cost customer trust. In QLD, your cold room is your cash room.

2023 Square survey revealed that 68% of shoppers won’t return after a spoilage incident. This checklist helps you avoid that fate—with daily, weekly, and monthly routines tailored for Queensland’s extreme climate.


🗓️ Daily Checks

🌡️ Temperature Tracking

  • Target: 5°C (fridges), -18°C (freezers)
  • Tool: $20 digital thermometer
  • Why: Each degree over = 3–4% more energy, costing ~$150/month at peak QLD rates.
    ✔️ Pro Tip: Log temperatures twice daily for food safety compliance and early warning signs.

🚪 Door Seals

  • Tug a strip of paper through the gasket—if it slides out easily, seals are worn.
  • Cracked seals in humid air lead to frost build-up and 10% energy loss.

💨 Airflow in Display Cases

  • Uneven cooling? Feel for warm patches—could be a failing fan.
    ✅ Brisbane store saved $2,000 catching a faulty dairy case motor early.

📆 Weekly Tasks

🧹 Coil Cleaning

  • Vacuum condenser coils to remove dust and salt—up to 20% more efficient when clean.
    💸 Neglect costs ~$500+ in repairs or early system failure.

❄️ Manual Defrost Run

  • Humidity = frost. Run a manual defrost for 15–30 mins if build-up is visible.
    ✅ A Toowoomba store saved 10% in energy bills by doing this weekly.

🥫 Stock Rotation

  • First-in, first-out (FIFO).
  • Avoid overpacking: blocked vents warm corners.
    🚨 A coastal retailer lost $1,000 due to hidden spoilage behind overloaded shelves.

📅 Monthly Maintenance

💧 Drain Line Flush

  • Use warm water + vinegar ($5 fix) to prevent blockages and overflow.
    🌧️ Wet season clogs = $3,000 flood loss for one Rockhampton grocer.

📏 Condenser Clearance

  • Maintain 1–2 metres of airflow.
  • Declutter back rooms and cool rooms.
    🧯 Bowen Basin retailer cut $200/month after clearing blocked condenser space.

🎛️ Thermostat Accuracy

  • Compare to a handheld gauge—recalibrate or replace if off by 2°C or more.
  • $50–$150 fix = potential $1,000+ stock-saving investment.

📋 Quarterly Reviews

🛢️ Refrigerant Check

  • Watch for oily residue, reduced cooling, or ice on lines.
  • Coastal air accelerates corrosion—early fixes cost $200–$300.
    🚫 DIY leak fixes risk $63,000 fines under the Ozone Act—call a licensed tech.

⚡ Electrical Inspection

  • Look for frayed cords, scorched plugs, or inconsistent power.
  • A $100 check-up prevents $5,000+ emergency failures.

🛒 Night Cover Test

  • Ensure night blinds on open cases seal fully.
    ✅ Saves 10% on cooling bills—a major chain cut $1,000/store/year this way.

🚨 Call-a-Pro Triggers

Call in professionals immediately if you notice:

  • No Compressor Noise: Warm interior = failed system.
  • Persistent Frost/Ice: Could mean a faulty defrost heater ($200–$500 repair).
  • Leaks or Sparks: Electrical or refrigerant issue—don’t risk staff or stock.

🏪 Why This Matters in Queensland

Refrigeration powers 50–60% of energy use in QLD retail, according to Energy Australia. At the same time, shrinkage from spoilage eats 1–2% of annual revenue—about $2,000/year for a mid-sized store.

In Queensland’s heat, humidity, and high foot traffic, refrigeration reliability isn’t optional—it’s your lifeline.

✅ A tight system means stocked shelves, cool drinks, and customer trust.


🧊 Need Help Staying Cool?

Let ACRO Refrigeration help you:

  • Set up maintenance schedules
  • Upgrade to energy-efficient systems
  • Catch issues before they cost you
  • Train staff on best practices

📞 1300 227 600
📧 workshop@acrorefrigeration.com.au
🌐 Request a retail refrigeration audit

🔄 Stay Connected

Follow us on Facebook, or LinkedIn for the latest updates on commercial refrigeration tips and industry news.

📰 Enjoyed this article?

Browse more helpful insights and case studies on our Refrigeration Blog

Ice Machine Troubleshooting Guide

Keep Your Ice Flowing Smoothly with These Common Fixes

Whether you run a commercial kitchen or rely on your ice machine for hospitality services, unexpected issues can disrupt your workflow and customer experience in Brisbane, Gold Coast and Sunshine Coast, Queensland. At ACRO Refrigeration, we understand the importance of reliable performance and are here to help. Below is a practical troubleshooting guide for common ice machine problems you might encounter.


❄️ Ice Machine Not Making Ice

If your machine has stopped producing ice altogether, try the following checks:

  • ✅ Ensure the power is turned on and the unit is plugged in.
  • 💧 Confirm the water supply valve is open and the water line is clear of blockages.
  • 🌡️ Make sure the room temperature is within the manufacturer’s recommended operating range.
The status lights display of an ice machine
Is your ice machine due for a clean?

🧊 Ice Machine Producing Slush or Thin Ice

Ice that isn’t forming properly may indicate:

  • 🌡️ Incorrect water temperature – make sure it’s within the optimal range.
  • 🔄 Improper water level – adjust if necessary.
  • 🧼 Dirty condenser coils – clean regularly to ensure proper heat exchange.
A technician holding poorly formed ice block from an ice machine
Is Poor Ice Production a Problem?

💧 Ice Machine Leaking Water

Water leaks can be messy and potentially hazardous. Check the following:

  • 🚰 Inspect the drain line for kinks or blockages.
  • 🔧 Ensure all hose and pipe connections are tight and secure.
  • ⚠️ Check the water pump for signs of wear or malfunction.

🔊 Ice Machine Making Unusual Noises

Unusual sounds often point to mechanical issues:

  • 🔩 Look for loose or vibrating parts.
  • 🌬️ Inspect the fan motor for irregular operation.
  • ❗ If the compressor is noisy, contact ACRO Refrigeration immediately—this may signal a more serious issue.

🧼 Ice Machine Producing Discoloured or Bad-Tasting Ice

Clean, clear, and fresh-tasting ice is essential. If yours is off:

  • 🧽 Ice machines must be regularly cleaned and sanitised to prevent mould, algae, and bacterial build-up.
  • 💧 Replace the water filter at intervals recommended by the manufacturer.
  • 🚿 Evaluate the water quality—if it’s hard or contaminated, consider a filtration system upgrade.
Grime build up in an ice machine
What’s lurking in your ice machine?

🚫 Ice Machine Not Dispensing

If ice is building up but not being delivered:

  • 🔎 Check for blockages in the dispenser chute.
  • ⚙️ A professional should inspect the control board and auger motor for faults.

Need Expert Help?

If your troubleshooting doesn’t resolve the issue or you suspect a deeper problem, don’t hesitate to contact the experts. At ACRO Refrigeration, we offer prompt diagnostics, routine servicing, and emergency repair to keep your ice machines running smoothly.

📞 Call us today at 1300 227 600
📧 Email: workshop@acrorefrigeration.com.au
🌐 Visit: www.acrorefrigeration.com.au

🔄 Stay Connected

Follow us on Facebook, or LinkedIn for the latest updates on commercial refrigeration tips and industry news.

📰 Enjoyed this article?

Browse more helpful insights and case studies on our Refrigeration Blog

Top 5 Considerations When Choosing an Ice Making Machine

When it comes to running a small business in Brisbane, Gold Coast or Sunshine Coast—especially in the food, beverage, or hospitality industries—the right ice-making machine is essential. Whether you’re operating a bustling café, a busy restaurant, or a stylish cocktail bar, ice plays a critical role in keeping your operations cool, your drinks crisp, and your customers happy.

But with countless models and features on the market, how do you pick the best one for your needs?

Here are the Top 5 Considerations every small business should think about when selecting an ice machine.


1️⃣ Production Capacity: How Much Ice Do You Really Need?

📦 Think about your busiest day—now double it!

You never want to run out of ice during peak hours. Ice machine capacities are typically measured in kilograms per day. Consider:

  • Small-scale operations (cafés, juice bars): 22–70 kg/day
  • Mid-to-high volume (restaurants, bars): 90+ kg/day
  • Backup storage: Having more than you need is better than not enough

📝 Tip: Factor in warm seasons and special events—demand can spike!


2️⃣ Type of Ice: Cubes, Nuggets, or Flakes?

🧊 The kind of ice you serve makes a difference.

  • Cubed Ice: Ideal for water, soft drinks, and cocktails. The most versatile.
  • Nugget Ice: Soft, chewable, great for smoothies, blended drinks, or healthcare settings.
  • Flake Ice: Perfect for food displays like seafood, or for rapid cooling.

💡 Choose a machine that fits your menu and service style.


3️⃣ Space and Location: Measure Twice, Install Once

📏 Avoid installation headaches by planning ahead.

  • Measure height, width, and depth of your installation space
  • Consider ventilation and airflow needs
  • Decide between undercounter or freestanding models
  • Confirm plumbing and electrical requirements

🚫 Don’t assume—double-check specs to avoid costly surprises!


4️⃣ Energy Efficiency: Save Money and the Planet

⚡ Efficiency isn’t just eco-friendly—it’s budget-friendly too.

Look for:

  • ✅ Energy Star® certification
  • ⏲ Programmable output to match business hours
  • 🌱 Eco-conscious refrigerants and low-energy modes

Lower energy use = reduced utility bills and a smaller carbon footprint.


5️⃣ Maintenance and Repairs: Keep It Running Smoothly

🔧 Reliable performance requires consistent care.

  • Choose models with self-cleaning features
  • Schedule routine servicing to prevent breakdowns
  • Work with a trusted provider like ACRO Refrigeration for prompt repairs
  • Stock or plan access to replacement parts and filters

🛠 Proactive maintenance = less downtime and longer equipment life.


💸 Bonus Tip: Cost vs. Value

Don’t be lured by the cheapest model. A low upfront cost may lead to:

  • Higher long-term energy bills
  • More frequent repairs
  • Shorter lifespan

✅ Instead, weigh durabilitywarrantycustomer support, and operational efficiency to find the best value over time.


✅ Conclusion: Make the Smart Choice for Your Business

Choosing the right ice-making machine isn’t just about keeping drinks cold—it’s about keeping your operations efficient, your costs controlled, and your customers happy.

By considering production needs, ice type, available space, energy use, and maintenance, you’ll be able to invest confidently in a solution that grows with your business.


📞 Need Help Selecting or Servicing an Ice Machine?

ACRO Refrigeration is here 24/7 to support your business with expert advice, quality products, and dependable commercial refrigeration service.

Let’s keep your cool—the smart way.

🔄 Stay Connected

Follow us on Facebook, or LinkedIn for the latest updates on commercial refrigeration tips and industry news.

📰 Enjoyed this article?

Browse more helpful insights and case studies on our Refrigeration Blog

The Essential Guide to Cleaning Your Ice Machine: Why It Matters

Ice machines are vital to daily operations across hospitality, healthcare, and commercial sectors in Brisbane, Gold Coast and Sunshine Coast. Whether you run a restaurant, bar, hotel, or hospital, clean, high-quality ice is non-negotiable—for both safety and customer satisfaction.

Yet, ice machine maintenance is one of the most overlooked tasks in commercial kitchens and service venues. At ACRO Refrigeration, we know that a clean ice machine doesn’t just work better—it protects your reputation, your equipment, and your customers.

Here’s why cleaning your ice machine regularly should be a priority.


🛡️ 1. Food Safety First

Ice is food—and like any consumable, it must be safe. Over time, ice machines can harbour:

  • Bacteria
  • Mould and mildew
  • Biofilm build-up

Contaminated ice can result in foodborne illnesses and serious health code violations. Regular cleaning helps eliminate microbial risks and ensures you’re serving clean, safe ice—not a liability in a glass.

✅ Tip: Schedule routine cleaning at least every 3–6 months, or more frequently in high-volume or humid environments.

Mould and dirt inside an ice making machine
Mould in Ice Machine

🧊 2. Better Tasting, Cleaner Ice

Strange odours or tastes in your ice? That’s a red flag.

Dirty machines affect the flavour, clarity, and smell of ice, which in turn affects the quality of your beverages. Clean machines produce:

  • Crystal-clear ice
  • Neutral-tasting cubes
  • A better customer experience

Whether it’s a signature cocktail or iced water, clean ice helps your drinks shine.


⚙️ 3. Improved Efficiency and Lower Energy Bills

Debris, mineral deposits, and scale build-up force your ice machine to work harder, resulting in:

  • Higher energy usage
  • Slower ice production
  • Increased wear and tear

Routine cleaning keeps coils, pumps, and sensors operating efficiently—saving you money on power and repairs over time.


🛠️ 4. Extend the Life of Your Equipment

A clean ice machine is a long-lasting ice machine. Regular maintenance prevents:

  • Corrosion
  • Clogged lines
  • Component failure

Preventative cleaning helps avoid costly breakdowns, extends equipment lifespan, and protects your investment. Don’t wait until something breaks—protect your assets proactively.


🧾 5. Health Code Compliance

Local and national health authorities mandate that commercial food businesses maintain clean, sanitary ice equipment.

By keeping your ice machine clean, you:

❗ Did you know? Some health inspectors automatically check ice machines during site visits because they’re so often neglected.

Mould growing on an ice machine tray
Mould in Ice Machine

🌟 6. Customer Satisfaction Starts with Clean Ice

Customers expect clean, refreshing drinks. Serving cloudy, bad-tasting, or contaminated ice can ruin the experience—no matter how good the rest of your service is.

By keeping your ice machine in peak condition, you:

  • Maintain drink quality
  • Reinforce brand trust
  • Encourage customer loyalty and repeat visits

Clean ice isn’t just about health—it’s about hospitality.

Mould growing on an ice machine tray
Fit for your drinks?

✅ Final Thoughts: Make Ice Machine Cleaning Part of Your Routine

Maintaining your ice machine is just as important as cleaning your kitchen equipment. It boosts safety, efficiency, and customer satisfaction while saving you from costly breakdowns and compliance issues.

At ACRO Refrigeration, we offer professional ice machine cleaning and maintenance services to keep your equipment running like new. Our team serves Brisbane, Gold Coast, Sunshine Coast, and regional QLD with fast, reliable, and expert refrigeration support.


📞 Ready to Clean Up Your Ice Game?

Whether you need a one-off deep clean or a recurring maintenance plan in Brisbane, Gold Coast or Sunshine Coast, we’re here to help.

📞 Call 1300 227 600
📧 Email workshop@acrorefrigeration.com.au
🌐 Or book a service online

🔄 Stay Connected

Follow us on Facebook, or LinkedIn for the latest updates on commercial refrigeration tips and industry news.

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Browse more helpful insights and case studies on our Refrigeration Blog

Common Ice Machine Myths Debunked

What You Need to Know for Optimal Performance

In commercial refrigeration, ice machines are critical to operations—from serving cold drinks and preserving food to ensuring hygiene and customer satisfaction. However, misconceptions about how these machines work can lead to costly mistakes and inefficiencies.

At ACRO Refrigeration, we’re here to separate fact from fiction so you can get the best out of your equipment in Brisbane, Gold Coast and Sunshine Coast’s unique environments. Let’s explore and debunk some of the most common ice machine myths.


❌ Myth 1: Ice Machines Don’t Need Regular Maintenance

✅ Reality: Ice machines are not “set and forget” appliances. Like any mechanical system, they require routine maintenance to stay efficient and hygienic. Neglecting maintenance can cause:

  • Reduced ice production
  • Poor ice quality
  • Increased breakdowns
  • Health hazards due to mould, algae, or scale build-up

Pro Tip: Schedule regular servicing with ACRO Refrigeration to keep your system clean, safe, and performing at its best.

Mould growing in an ice machine storage bin
Would you like mould with that?

❌ Myth 2: All Ice Is the Same

✅ Reality: Ice comes in various shapes, sizes, and textures—each with specific uses. For example:

  • 🧊 Nugget ice: Soft, chewable, ideal for beverages in cafés and healthcare settings.
  • 🧊 Clear cubes: Slow-melting and visually appealing—perfect for upscale bars and restaurants.
  • 🧊 Flake ice: Used for seafood displays or blended drinks.

Choosing the right type of ice enhances both customer experience and operational effectiveness.


❌ Myth 3: Ice Machines Freeze Up Because They’re Faulty

✅ Reality: Ice machine freeze-ups are often caused by external factors such as:

  • Dirty or blocked air filters
  • Incorrect water levels
  • High ambient temperatures

While internal faults do occur, many issues stem from lack of maintenance or improper setup. A quick inspection by our technicians can usually resolve the problem before it worsens.


❌ Myth 4: Ice Machines Use Too Much Energy

✅ Reality: Modern ice machines are much more energy-efficient than their predecessors. Features like improved insulation, intelligent sensors, and programmable cycles help reduce energy use. However, dirty components or poor ventilation can still increase your power bills.

Solution: Choose an ENERGY STAR®-rated model and keep it regularly serviced to optimize efficiency.


❌ Myth 5: Ice Scoops Aren’t Necessary

✅ Reality: Using your hands to collect ice is an easy way to introduce contaminants and bacteria. An ice scoop is a basic but essential hygiene tool—especially in foodservice environments.

Best practice:

  • Use designated scoops (never glasses or hands)
  • Store scoops outside of the bin in a clean, dry container
  • Train staff on safe handling procedures

❌ Myth 6: All Ice Machine Brands Are the Same

✅ Reality: Just like with any appliance, quality varies between brands. Key differences include:

  • Reliability
  • Ice production rate
  • Durability
  • Serviceability and parts availability

At ACRO Refrigeration, we help you choose the right machine based on your usage, space, and budget. We only recommend trusted brands backed by strong warranties and service support.


Conclusion: Get the Facts, Get Better Performance

Understanding your ice machine is essential for ensuring longevity, hygiene, and optimal efficiency. By debunking these myths, you’re already on the path to smarter refrigeration management.

Need expert guidance or service? ACRO Refrigeration is here to help with reliable advice, preventative maintenance, and 24/7 emergency support.

📞 Call us: 1300 227 600
📧 Email: workshop@acrorefrigeration.com.au
🌐 Visit: www.acrorefrigeration.com.au

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Cool Room Fan Blowing Hot Air – A Troubleshooting Guide

🔌 1. Check the Power Supply

Before diving into mechanical issues in your Brisbane, Gold Coast or Sunshine Coast refrigeration cold room, always rule out electrical problems:

  • Power Source: Is the unit plugged in securely? Has a circuit breaker tripped?
  • Outlet Test: Try another device in the same outlet to confirm it’s functioning.
  • Visual Inspection: Look for damage to the power cord or signs of electrical burn.

A power disruption can cause the fan to shut down—or restart intermittently, blowing warm air in the process.


🌡️ 2. Inspect Thermostat Settings

  • Incorrect Settings: Ensure the thermostat hasn’t accidentally been bumped or adjusted to a warmer temperature.
  • Faulty Thermostat: If settings appear normal but the fan still malfunctions, the thermostat sensor or control board may need repair or replacement.

A misreading thermostat can prevent proper cooling, causing the fan to circulate warm air.


🌀 3. Examine the Fan Motor

  • Listen Closely: Does the fan hum, grind, or remain silent when switched on? Strange noises suggest mechanical failure.
  • Motor Condition: If accessible, check for visible wear, overheating, or debris buildup. A failing motor may spin slowly or not at all.

A worn-out motor can overheat and cause the fan to push warm air or shut off entirely.


❄️ 4. Look for Condensation or Ice Build-Up

  • Frosted Evaporator Coils: Ice formation on coils can block airflow, forcing the fan to recirculate warm air.
  • Defrost the Unit: Turn off the unit and let it defrost fully before restarting.

Ice buildup is often a sign of inconsistent temperature control or poor airflow, and should not be ignored.


🧱 5. Check for Blocked Airflow

  • Physical Obstructions: Inspect the fan intake and exhaust for blockages—dust, debris, packaging, or shelving can impede flow.
  • Filters: If your unit has air filters, clean or replace them to maintain clear airflow.

Poor airflow not only reduces cooling efficiency but can also cause the fan to overheat.


🔊 6. Listen for the Compressor

  • No Sound or Irregular Operation: If the compressor isn’t humming or cycling as expected, it could be the root cause of the warm air.
  • Professional Diagnosis Needed: Compressor issues often require specialized tools and should be handled by a licensed technician.

A non-functioning compressor means no refrigerant circulation, and your fan is just blowing ambient heat.


🧊 7. Check for Refrigerant Issues

  • Low Refrigerant Levels: A refrigerant leak or undercharged system can drastically reduce cooling output.
  • Leave It to the Experts: Refrigerant handling is regulated under the Ozone Protection Act, and improper handling can result in hefty fines.

Signs include long cooling cycles, ice on the coils, or warm airflow despite all parts running.


💻 8. Investigate Control Board or System Malfunctions

  • Control Board Check: Look for burn marks, corrosion, or loose wiring on the unit’s control panel.
  • Sensor Errors: Faulty temperature or defrost sensors may send incorrect signals to the fan or compressor.

Smart systems may display error codes—refer to the manufacturer’s manual or consult a technician.


📝 Next Steps: What You Should Do

🔍 Document Your Observations

Write down what you’ve noticed:

  • When did the issue start?
  • Is it intermittent or constant?
  • Are there any error codes, noises, or visible damage?

☎️ Call in the Experts

If you can’t resolve the issue—or aren’t confident performing diagnostics—contact ACRO Refrigeration for professional help.

We’ll send a qualified technician to:


✅ Final Thoughts: Don’t Delay—Act Early

A fan blowing hot air isn’t just a nuisance—it’s a sign of deeper system stress. Left unresolved, small issues can quickly lead to:

  • Compressor failure
  • Product spoilage
  • Increased energy consumption

By following this troubleshooting guide and acting fast, you can protect your equipment—and your bottom line.


📞 Need urgent help or a system check?

Call ACRO Refrigeration for repairs on 1300 227 600
📧 Email: workshop@acrorefrigeration.com.au
🌐 Or book a service online

🔄 Stay Connected

Follow us on Facebook, or LinkedIn for the latest updates on commercial refrigeration tips and industry news.

📰 Enjoyed this article?

Browse more helpful insights and case studies on our Refrigeration Blog

Your Walk-in Cold Room FAQs Answered

Walk-in cold rooms in Brisbane, Gold Coast and Sunshine Coast are essential to many industries, providing safe, temperature-controlled environments for storing perishable goods. Whether you’re in hospitality, healthcare, floristry, or food manufacturing, cold rooms are key to preserving product quality and meeting regulatory standards.

In this guide, we answer the most frequently asked questions about walk-in cold rooms—how they work, how to maintain them, and why they’re indispensable for your business.


❄️ What Is a Walk-In Cold Room?

A walk-in cold room is a large, refrigerated storage space designed to chill or freeze goods at specific temperatures. Think of it as a commercial-grade refrigerator—but built for scale.

Cold rooms are used in:

  • Restaurants & cafés
  • Catering and food prep businesses
  • Supermarkets
  • Florists
  • Medical and pharmaceutical storage

⚙️ How Does a Cold Room Work?

Here’s a breakdown of the key components that make your cold room function:

  • Compressor: Pressurises refrigerant gas.
  • Condenser: Cools hot gas into liquid.
  • Expansion Valve: Controls the refrigerant flow and expands it into vapour.
  • Evaporator Coils: Absorb heat to cool the air inside.
  • Fans: Circulate cool air uniformly throughout the room.
  • Insulated Door: Maintains internal temperature and prevents thermal leaks.

👥 Who Uses Walk-In Cold Storage?

Anyone who needs to store bulk perishable items safely and efficiently. Common users include:

  • Pop-up food stalls
  • Meal kit and food delivery services
  • Restaurants and catering companies
  • Cooking schools
  • Pharmacies and clinics
  • Flower wholesalers

🔧 How Do I Maintain a Cold Room?

Regular cold room maintenance ensures optimal performance and safety. Here’s what to keep in check:

  • Maintain consistent temperature levels
  • Check for door seal leaks
  • Clean spills immediately
  • Schedule routine servicing
  • Keep ventilation clear
  • Inspect for frost or mould build-up

Neglecting maintenance can result in spoilage, contamination, or equipment failure.


🧊 What Are the 3 Main Types of Food Storage?

  1. Dry Storage: Items like flour, rice, and canned goods stored at room temperature.
  2. Refrigerated Storage (0–8°C): Perishables like dairy, meats, and fresh produce.
  3. Frozen Storage (-15°C and below): Long-term storage of meats, prepared meals, and frozen goods.

🌡️ What Temperature Should a Cold Room Be?

  • Ambient/Room Temperature: 15°C–25°C (used for non-perishables)
  • Standard Cold Room: 2°C–8°C (ideal for perishables)
  • Walk-In Freezer: -15°C or colder (for long-term frozen storage)

Adjust based on what you’re storing—accuracy matters.


🧠 Why Are Cold Rooms Important?

Cold rooms are crucial for:

  • Extending product shelf life
  • Meeting food safety and medical storage standards
  • Reducing waste
  • Freeing up space in the kitchen or store
  • Saving energy with efficient bulk storage

💨 Do Cold Rooms Need Ventilation?

Yes. Proper ventilation in Brisbane, Gold Coast and Sunshine Coast cold rooms prevents:

  • Condensation
  • Air quality issues
  • Mould growth

A lack of ventilation encourages bacterial and fungal contamination—bad for health and products.


🥶 Do I Need PPE in a Cold Room?

Yes, especially for extended periods. Recommended PPE includes:

  • Insulated safety boots and thermal socks
  • Thermal gloves and overalls
  • Head protection (beanies or helmets)
  • High-visibility gear for safety in larger cold rooms

Short trips may only require a thermal jacket and gloves.


🧺 What Can I Store in a Cold Room?

Walk-in cold rooms can store more than just food. Common items include:

  • Fresh produce, dairy, and meats
  • Prepared and frozen meals
  • Beverages
  • Flowers
  • Pharmaceuticals and vaccines
  • Laboratory reagents
  • Chemicals requiring temperature control

📦 How Should I Organise My Cold Room?

A well-organised cold room boosts efficiency and prevents spoilage. Best practices include:

  • Grouping items by food type
  • Labelling shelves and containers
  • Using FIFO (First In, First Out) rotation
  • Keeping meats and fish on lower shelves
  • Avoiding overcrowding
  • Using inventory apps or magnetic shelving systems

⚠️ How Do I Prevent or Treat Mould in My Cold Room?

Mould is a serious concern in cold storage. Prevent it by:

  • Maintaining proper ventilation
  • Removing cardboard and absorbent packaging
  • Cleaning surfaces regularly
  • Promptly fixing door seal issues and leaks
  • Using plastic curtains for frequent-access rooms
  • Reporting water ingress immediately

If mould is present, isolate the area and schedule a professional clean immediately.


🧊 Final Thoughts

Walk-in cold rooms are vital assets for any business handling perishable goods. With the right temperature, layout, and maintenance strategy, your cold room can:

  • Save space
  • Reduce waste
  • Improve product safety
  • Cut operating costs

Need help installing or maintaining your cold room?


📞 Contact ACRO Refrigeration Today!

From installations to servicing and upgrades, we help Queensland businesses stay cool, compliant, and in control.

📞 1300 227 600
📧 workshop@acrorefrigeration.com.au
🌐 Or book a service online

🔄 Stay Connected

Follow us on Facebook, or LinkedIn for the latest updates on commercial refrigeration tips and industry news.

📰 Enjoyed this article?

Browse more helpful insights and case studies on our Refrigeration Blog