Welcome to the ACRO Refrigeration FAQ page. We’ve answered the most common questions from commercial and industrial clients across Queensland about refrigeration, air conditioning, cold rooms, and preventative maintenance.
Looking for something more specific? Check out our Cold Room FAQ, Air Conditioning FAQ, or Preventative Maintenance Guide.
❄️ General HVAC & Refrigeration FAQs
1. What services do you offer?
We specialise in commercial refrigeration, air conditioning, cold room builds, wine rooms, and preventative maintenance programs.
2. Do you provide emergency breakdown support?
Yes. We offer 24/7 emergency call-outs for commercial critical refrigeration or air conditioning failures. Our average response time is under 2 hours in Brisbane and the Gold Coast.
3. How often should I service my HVAC or refrigeration system?
We recommend quarterly maintenance for most commercial systems. Critical environments (like cold storage or medical refrigeration) may need monthly servicing. Learn more about PMAs →
4. Do you work with builders or facility managers?
Absolutely. We collaborate with General Contractors, builders, hospitality groups, and national FM teams across QLD. Commercial Projects →
5. What are your qualifications and licences?
All technicians are fully qualified and ARCtick licensed. We’re also QBCC and Electrical licensed and fully insured.
🧊 Cold Room & Refrigeration FAQs
6. Can you custom build a cold room to fit my space?
Yes. We design and install custom cold rooms, freezers, and hybrid storage solutions to fit any commercial environment. See cold room builds →
7. What’s included in a cold room maintenance visit?
We check refrigeration performance, door seals, gas pressure, thermostat calibration, and electrical integrity. What’s included →
🌬️ Air Conditioning FAQs
8. Do you service ducted and split systems?
Yes. We work on all major AC brands across ducted, cassette, and split systems. Our technicians are trained for both service and installation.
9. Can you quote on a new air conditioning system for a commercial space?
Absolutely. We offer free consultations and tailored solutions for retail, offices, medical, and hospitality fitouts. Book a quote →
💼 Contract & Account FAQs
10. Do you offer service agreements?
Yes. Our PMAs are tailored to your asset type, usage, and budget — with discounted rates and priority response. Benefits of PMAs →
11. What areas do you service?
We cover Brisbane, the Gold Coast, Sunshine Coast, and surrounding areas. Remote work available by request.
💬 Still have questions?
🔹 Call us today on 1300 227 600
🔹 Emailworkshop@acrorefrigeration.com.au
🔹 Visit www.acrorefrigeration.com.au
Serving Brisbane, Gold Coast, Sunshine Coast, and Greater QLD
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