Refrigeration Warranty vs. Workmanship Guarantee: What’s Covered?
When investing in a commercial refrigeration system, understanding the difference between a manufacturer’s warranty and a workmanship guarantee is critical. These two protections cover very different things, and knowing what to expect can save your business time, money, and headaches if something goes wrong.
At ACRO Refrigeration, we back every installation and service job with a 5-year workmanship guarantee — giving our clients clarity and peace of mind.
What Is a Refrigeration Warranty?
A refrigeration warranty is provided by the manufacturer of the equipment, not the installer. It usually covers:
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Parts and components (e.g., compressors, fans, sensors)
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Manufacturing defects
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Performance failures under normal use
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Coverage duration: Typically 1–5 years, depending on the brand
✅ Example: If a compressor fails due to a factory fault, this is covered under the manufacturer’s warranty.
However, this warranty does not cover incorrect installation, misuse, poor maintenance, or external damage (e.g., power surges, water damage).
What Is a Workmanship Guarantee?
A workmanship guarantee is offered by the installer (like ACRO Refrigeration) to cover the quality and reliability of the installation work.
Our 5-year workmanship guarantee covers:
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Installation errors
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Faulty or unsafe wiring or connections
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Incorrect refrigerant charging
- Issues caused by poor fitment or shortcuts
✅ Example: If a leak occurs due to poor pipe welding during installation, this is covered by our workmanship guarantee — not the manufacturer.
This ensures you’re not left stranded between the supplier and the installer.
Why You Need Both
For full protection, you need both the equipment warranty and the workmanship guarantee. One covers the hardware, the other covers the human work that brings it to life.
Without a workmanship guarantee, even high-quality equipment can fail due to poor installation — and you’d foot the bill.
ACRO Refrigeration Gives You Both
We only use reputable, warranty-backed commercial refrigeration brands, and every project is delivered by our licensed technicians under our exclusive 5-year workmanship guarantee.
✔ Manufacturer warranties honoured
✔ Workmanship guarantee on every install
✔ Full support for claims, diagnostics & repairs
✔ Transparent documentation for asset managers
Areas We Cover
Our mobile technicians are on-call across Southeast Queensland:
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Brisbane (all suburbs)
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Gold Coast
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Sunshine Coast
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Logan
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Ipswich
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Northern NSW (on request)
Need help after hours? We’re ready.
Call 1300 227 600 — speak to a real technician, not a call centre.
Need Help With a Warranty or Claim?
If you’re not sure what’s covered — or need urgent repairs — our team can help clarify, manage the claim process, and restore your system.
📞 Call 1300 227 600
📍 Servicing Brisbane, Gold Coast & Sunshine Coast
📧 workshop@acrorefrigeration.com.au
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Frequently Asked Questions – Refrigeration Warranty vs. Workmanship Guarantee
Q: What does a refrigeration manufacturer’s warranty usually cover?
A: It typically covers faulty parts, manufacturing defects, and performance failures under normal conditions — such as a compressor failure or faulty fan. It does not cover installation issues or damage caused by misuse, power surges, or lack of maintenance.
Q: How long do refrigeration warranties last?
A: Most commercial refrigeration warranties last between 1 and 5 years, depending on the brand and model. Some components (like compressors) may have extended warranty periods.
Q: What is covered under a workmanship guarantee?
A: A workmanship guarantee covers the quality of the installation or repair — including correct refrigerant levels, and proper connections. At ACRO, our 5-year workmanship guarantee ensures peace of mind after installation.
Q: Who do I contact if something goes wrong — the installer or the manufacturer?
A: If the issue is related to installation quality, contact the installer (e.g., ACRO Refrigeration). If it’s a component failure, your installer can help you lodge a warranty claim with the manufacturer. ACRO supports you through both processes.
Q: What happens if I void the warranty by accident?
A: Warranties can be voided by not maintaining the equipment, tampering with components, or using unlicensed technicians. That’s why we recommend regular preventative maintenance by qualified professionals.
Q: Can I have both a warranty and a workmanship guarantee?
A: Yes — and you should. The warranty covers the unit itself, while the workmanship guarantee protects you from installation-related faults. At ACRO, we offer both to ensure complete coverage.